General Features
SHARK PACKAGE
A
DELIVERABLES
User iOS App
User Android App
User Web Panel
Service Provider (Doctor / Driver / Delivery Driver) iOS App
Service Provider (Doctor / Driver / Delivery Driver) Android App
Service Provider (Doctor / Driver / Delivery Driver) Web Panel
Store iOS App
Store Android App
Store Web Panel (Manual Booking)
Ambulance Booking Kiosk App for Android and iOS
Main Website with Ambulance Booking, Pharmacy/Blood Delivery Booking, Nurse, Doctor, etc bookings from Website
Dispatcher Panel (Manual Booking Panel)
Billing / Accounts Administrator Panel
Administrator Web Panel to manage all the Apps, Web Systems, Payments, Rates, Users, Drivers / Providers, Stores, bookings, Reports, Settings etc.
B
MAJOR MODULES
Ambulance On Demand
Store & Delivery Services
- - Pharmacy Delivery
- - Blood Delivery
Doctor On Demand
Nurse On Demand
Physiotherapist On Demand
Vet On Demand
Paediatricians on Demand
Dentists On Demand and total 10 services will be provided in the App
Note : - All Service Types will follow same flow as of Doctor Service.
- Don't want to go for Nurse Service but want only Doctor? This app is so dynamic that it will allow you to hide any service that you don't want to start off! If in future, things look brighter, you can turn it on right from the Administrator Panel at no additional cost!
C
Major Features
Licensed Source Code - Open for all modifications
iOS Apps Submisstion/Installation to iTunes Store
Android Apps Submisstion/Installation to Google App Store
1 Year Support for bugs & Issues
Lifetime License
1 Week text and Banner Changes
Upto 10 Free Languages along with English (No additional charges for Arabic Language integration)
Upto 10 Free Currencies along with USD
White Labelling/Branding - Adding your Logo & Name to the Apps
Changing the color theme of Web & Apps as per your Logo 1 Primary color
Removing our Name, References as Developer of the Apps
Single App can be configured to be used in Multiple Countries
Pre-Integrated Payment Gateways:
- - Stripe Payment Gateway (Worldwide) - Token Method
- - Omise Payment Gateway (Thailand & Singapore) - Token Method
- - Paymaya Payment Gateway (Philippines) - Token Method
- - Zoop Payment Gateway (Brazil) - Token Method
- - Iyzico Payment Gateway (Turkey) - Token Method
- - Iugu Payment Gateway (Brazil) - Token Method
- - Payu Payment Gateway (Brazil, Mexico, Colombia, Chile, Romania, Turkey) - Token Method
- - Paymentez Payment Gateway (Mexico, Ecuador, Venezuela, Colombia, Brazil, Chile) - Token Method
- - Senangpay Payment Gateway (Malasiya) - Token Method
- - Xendit Payment Gateway (Indonesia) - Non Token Method
- - Payfort Payment Gateway (Dubai, Saudi Arabia, Qatar, Egypt, Lebanon, Jordan) - Non Token Method
- - Paybox Payment Gateway (Kazakhstan, Kyrgyzstan, Russia) - Non Token Method
- - Flutterwave Payment Gateway ( Nigeria, Kenya, Ghana, South Africa, USA ) - Partial Token or Non-Token Available
Any one Payment Gateway of your choice from this list.
In-case, you need another Payment Gateway, make sure that your preferred Payment Gateway has Lifetime Token method.
In-case, you need another Payment Gateway, make sure that your preferred Payment Gateway has Lifetime Token method.
COD - Cash On Delivery
Email Register/Login
Phone Number Register/Login
Estimated Fare Calculation
Restrict crime prone areas: Geo Fencing
Advanced Auto Backup Features
Internal In App Wallet Integration
Masked Call between User and Delivery Driver
Internal Text Chat between Driver & User
In-App Notifications
Cash, Online (Debit Card, Credit Card) & In App Wallet Payment Options
Promo Code and Referral Reward
Surge Pricing
Registration with Facebook & Google Account
OTP Verification for a New User
One Free Upgrade in next 1 Year
Advanced Marketing & SEO support at discounted rates for 1 Year
Dedicated Support via Support System
Availability of Technical Project Manager through Skype and Whats App Text Chat
Availability of Technical Project Manager through Skype Calls
Availability of Technical Project Manager through Phone Calls
Availability of Technical Project Manager through Emails
Allotment of dedicated Project Manager throughout the Set up and Launch Process
Invite friends and referral system
Twilio SMS Gateway Pre Integrated (For worldwide range)
Local SMS Gateway Integration (If Twilio doesnt work in your Country)
SOS/Emegency Panic button
Mass Push Notification from Admin Panel
Navigation using Google map and Waze
Android Store Designer Screens
App Store Designer Screens
Unlimited Stores
Unlimited Drivers
Unlimited Users
10 USD Hourly Rate for all kind of enhancements
Real time Currency Rates
Admin Rights & Roles
VOIP based Call masking
Wallet to Wallet Money Transfer
Manage Notification Sounds and Ringtones
Advertisement Banners
Scan Credit Card for Payment
Realtime Chat with Support Team
Newsletter Subscribe
Block Fraud Users
News Feed
Manage Password
Push Notifications for Users
Email Notifications to Rider & Driver
Feedback and Rating System
View Booking Summary
Configure Drivers Documents per your target Country
Configure Vehicle's Documents per your target Country
Estimated Delivery Time Calculation
Availability Options (On/OFF)
View Earning Reports
Real Time Tracking
D.
Ambulance Taxi Features:
Live Ambulance View on Map
Book for someone else
Estimated Fare Calculation
Manage Vehicles
Waybill Integration
Auto Toll Calculation for USA
Configure App's Distance units - KM/Miles as per your target Country
Surcharge
Waiting Charges
Mark Driver / Provider as Favorite
Tracing by Family/Friends - Share route Details
Taxi Hailing
3 Algorithm's for Ride Request Allotment. Choose the model as per your business
Fleet Management by Ambulance Taxi Companies
Emergency Contact
Cancellation Feature and Report in Admin Panel
Fix Fare for X to Y Location
Schedule a Ambulance Later from Application
Heat View in App and Admin Panel
Tip Optoin for Driver
Add destination Later and change destination anytime
Booking of Ambulance through Website
View Driver’s Rating/Reviews
Check Wallet Balance Before Ride
Driver Assignment Notification
Upcoming Bookings
E.
Doctor / Nurse / Dentist / Single Service Features:
Configure Services rates as per your target Country
Book Multiple Services Provided by the single Service Provider, Example: In Doctor Service, you can book multiple options.
Configure Service Provider Documents per your target Country
Internal Text Chat between User and Service Provider
Service Providers Management by Companies
Job Cancellation Feature and Report in Admin Panel
Adjust Service Provider's cash job commission from Wallet
Navigation using Google Map
Have Unlimited Service Provider
Have Unlimited User
Restrict Service in crime prone areas : Geo-Fencing
Location selection for Job (At User's location of Provider location)
F.
Pharmacy & Blood Delivery Features:
Filter & Search Stores
Add unlimited number of Delivery Addresses
View & Edit Cart
Booking of Blood Delivery and Pharmacy Delivery through Website
Manual Booking of Blood Delivery and Pharmacy Delivery through Store Web Panel
Manual Booking of Blood Delivery and Pharmacy Delivery through Administrator Panel
Mark Store as Favorite
Prescription Uploading in Pharmacy on demand Service
Management of Store Items From Apps and Website
Manage Orders from Apps and Website
Manage Store details from Apps and Website
View Store Rating/Reviews
Live Tracking of Delivery Boy
Check Wallet Balance Before placing order
Manage Store details (For Stores only)
Manage Items (For Stores only)
Manage Orders (For Stores only)
Contact less Delivery (Only when payment is done online)
Take Away feature
G.
Web Panel Features
Interactive Home Page
Multilingual
Information Page describing all Services
Login Using Email
Login Using Facebook & Google Account
Registration of Users, Delivery Drivers / Providers, Companies and Store
Separate Panels for Users, Delivery Drivers / Providers, Delivery Companies and Store
Attractive Dashboard
Booking of Pharmacy and Blood Delivery through Website
Booking of Doctor, Nurse, Denstist through Website
View Booking Summary
Manage Verification Documents
Manage Vehicles (Vehicles / Ambulance)
Manage Wallet Money
View Earning Report
Manage Drivers / Providers (From Company Panel)
Manual Booking through Company Panel
Manage Store Items (This is for Stores)
Manage Store details and Working Hours
Manage Orders
Edit Profile
Manage Password
6 Information Pages - Text and Images can be managed from Admin Panel
H.
Admin Panel Features
Attractive Dashboard
Graphical Statistics / Reports
Manage Users
View/Manage Drivers / Providers, Services
Manage Companies and Stores
Manage Vehicles
Manual Booking Of Delivery
Manage Bookings
God’s View
Heat View
Manage Stores - Store Items, Orders, Earnings Etc.
View/Manage Payments
View/Manage Commission
View Earning Reports
Referral Report
Cancelled Orders Report
Time Variance report
Manage Geo Fence Location
Set Locationwise Fare
Manage Language Labels
Manage Email & SMS Templates
Manage Currency rates
Manage Documents required From Users
Send Push Notifications
Manage Surcharges
CSV export for Major Reports
Manage Promocodes
Manage Advertisement Banners
Manage Information Pages
Manage Contact Page
I.
Covid-19 Safety Features AVAILABLE FROM 1ST JUNE 2020
(These features are applicable for only Store Delivery Types)
Store Orders here can be:
- - Pick up from Store / Take Away
- - Deliver At Home
- - Deliver At Home but Contact Less Delivery
Allow Stores to show Safety Features they follow to be show to users when they are ordering.
Eg. Does Store follow WHO Standards, Does Store check Temperatures of All staff.
Does Store uses Sanitizers and want it to be used by Staff frequently.
Eg. Does Store follow WHO Standards, Does Store check Temperatures of All staff.
Does Store uses Sanitizers and want it to be used by Staff frequently.
Delivery Driver here can be:
- - Your Own Drivers / Store Drivers
- - Admin / Freelance / Market Place Drivers
J.
PAID ADDONS AVAILABLE FROM 1ST December 2020
Orange Mobile Money
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)
(Available countries: Botswana, Cameroon, Côte d’Ivoire, Egypt, Guinea, Jordan, Kenya, Mali, Madagascar, Mauritius, Niger, Senegal, and Tunisia)
M-Pesa Mobile Payment Gateway
It will be integrated via Flutterwave.com (Available in Kenya)
It will be integrated via Flutterwave.com (Available in Kenya)
K.
PAID ADDONS AVAILABLE FROM 1ST December 2020
Allowing Servicer Provider to add Additional Fees for the task with the Approval Process
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)
(i.e Ask confirmation from User when Service Provider adds Material and Misc charge before he ends job)
Store Items Bulk Import through CSV
Delivery Charges as per Distance in Store Deliveries
Rounding Off (Rounding Invoice Amount as per Currency)
Email Address Optional (Users can Login & Register via Mobile Number only)
MLM (Multi-Level Marketing) Referral System
System Diagnostic / Error Console - For quick fixes and issues related to Server and App Interface
Tip for Delivery Driver when paid Online via Card / Wallet
L.
Advanced Features - 2021 Version
(Paid Add on available from 1st Feb 2021)
(Paid Add on available from 1st Feb 2021)
Restricted Passengers Limit - Corona Related Feature
You may want to limit passengers in Ambulance Taxi as per the government rules.
You may want to limit passengers in Ambulance Taxi as per the government rules.
Face Mask Verification - Corona Related Feature
Driver needs to upload his selfie every time he starts a Trip. This is to make sure that he is wearing a mask.
Driver needs to upload his selfie every time he starts a Trip. This is to make sure that he is wearing a mask.
Safety Checklist - Corona Related Feature
List of safety measures that Rider and Driver must follow during this Covid Era to be displayed at booking of each Trip.
List of safety measures that Rider and Driver must follow during this Covid Era to be displayed at booking of each Trip.
Ride Cancellation - Corona Related FeatureAllows Rider and Driver to cancel a ride if the other party hasn't followed safety measures.
Allows Rider and Driver to cancel a ride if the other party hasn't followed safety measures.
Apply Toll Cost Manually - ForAmbulance Taxi Module
Many countries dont have Toll API.
In such cases, Driver will be able to add Toll charges at the end of the ride. Once confirmed by Rider, it will be added to the Ride Invoice.
Many countries dont have Toll API.
In such cases, Driver will be able to add Toll charges at the end of the ride. Once confirmed by Rider, it will be added to the Ride Invoice.
Ambulance Taxi Fare Calculation 2 Models - Fixed model and Incremental Model - For Taxi Module Select the Fare Calculation Model: Let Rider Pay as per Fare Estimate showed before Ride begun OR as per the road traveled by Taxi.
Select the Fare Calculation Model: Let Rider Pay as per Fare Estimate showed before Ride begun OR as per the road traveled by Taxi.
Store Wise Commission - For Pharmacy and Blood Delivery ModuleSet different Commission Rates for each Store.
Set different Commission Rates for each Store.
Day Wise Separate Timeslots - For Pharmacy and Blood Delivery ModuleSelect Weekdays and Weekend for Stores as per your region's culture.
Select Weekdays and Weekend for Stores as per your region's culture.
Item Name Searching - For Pharmacy and Blood Delivery ModuleAllow searching of Stores and Items together in Store Search.
Allow searching of Stores and Items together in Store Search.
18+ Age Confirmation - For Pharmacy and Blood Delivery Module Allow users to upload their Identity Card for purchase of items that require age proof and get verification done.
Allow users to upload their Identity Card for purchase of items that require age proof and get verification done.
M.
ADVANCED FEATURES - 2021 VERSION
(PAID ADD ON AVAILABLE FROM 1ST MARCH 2021)
(PAID ADD ON AVAILABLE FROM 1ST MARCH 2021)
Voice Instruction for Store Delivery Drivers
Feature is available in Pharmacy and Blood Delivery Services. Customer can leave voice messages instructions for Delivery Drivers.
Feature is available in Pharmacy and Blood Delivery Services. Customer can leave voice messages instructions for Delivery Drivers.
Order Cancellation option for Store Delivery Driver
Store Drivers can cancel Delivery orders if they cannot deliver Items for some reasons.
Store Drivers can cancel Delivery orders if they cannot deliver Items for some reasons.
OTP Verification to Start the Task
Customers to provide OTP to Taxi Drivers, Delivery Drivers, Service Providers to confirm the start of Ambulance, get delivery or Job respectively.
Customers to provide OTP to Taxi Drivers, Delivery Drivers, Service Providers to confirm the start of Ambulance, get delivery or Job respectively.
Graphical Status of Rides and Order in App notification
This feature shows status of booked Ambulance, Jobs, Ordered Delivery to Rider / Customer via Graphical Icons as in App Notifications.
This feature shows status of booked Ambulance, Jobs, Ordered Delivery to Rider / Customer via Graphical Icons as in App Notifications.
N.
Advanced Features - 2021 Version
(Paid Add on available from 1st May 2021)
(Paid Add on available from 1st May 2021)
Multiple Delivery in Stores
Delivery Driver to "Deliver" more than 1 Order from same Store in 1 go.
Delivery Driver to "Deliver" more than 1 Order from different Store in 1 go.
Delivery Driver to "Deliver" more than 1 Order from same Store in 1 go.
Delivery Driver to "Deliver" more than 1 Order from different Store in 1 go.
O.
PAID ADD ONS (Available from 10th September 2021)
Ambulance Taxi Booking iWatch App
Restricting Provider's Fraud through the System We have added a new Feature that will not allow the Provider to mark status as “Arrived” unless he is in X Meters/Feet distance from the User/Store Pickup Location. We have been receiving complaints about Provider marking status as “Arrived” even when they are far from User/Store Pickup Location to trouble Users.
We have added a new Feature that will not allow the Provider to mark status as “Arrived” unless he is in X Meters/Feet distance from the User/Store Pickup Location. We have been receiving complaints about Provider marking status as “Arrived” even when they are far from User/Store Pickup Location to trouble Users.
Re-Assign Delivery Driver for Delivery Store Orders
In this feature, the App Owner can Assign/Re-Assign Delivery Driver to an Order. Assigning / Re-Assigning Feature Driver is required when the Order is ready for Delivery but there are no Delivery Drivers available for Delivering the Order due to below reasons: - No Delivery Drivers is Available/Online near to Store/Restaurant - Delivery Drivers are available but they all rejected the Delivery Request - Delivery Driver Cancels the Delivery after confirming and accepting the Delivery Order.
In this feature, the App Owner can Assign/Re-Assign Delivery Driver to an Order. Assigning / Re-Assigning Feature Driver is required when the Order is ready for Delivery but there are no Delivery Drivers available for Delivering the Order due to below reasons: - No Delivery Drivers is Available/Online near to Store/Restaurant - Delivery Drivers are available but they all rejected the Delivery Request - Delivery Driver Cancels the Delivery after confirming and accepting the Delivery Order.
One Store under several categories (i.e XYZ store can be under Pharmacy and Blood Service also)Allow App Owner to Assign each Store in more than 1 Categories. For example, A store will show in Pharmacy and Blood Delivery Category, it sells Pharmacy and Blood Delivery Items. Store will register in 1 Category and later can ask Admin to add him in multirole Categories as it would be doing business in more than 1 Categories.
Free Delivery Promo Codes for Specific Delivery Stores
App Owner can set the Promo Code for Specific Stores or for all Stores. Free Delivery Promo code can be ON/OFF. Having this, the Customer will see that Delivery is Free but in real the Store Pays for it as part of promotion.
App Owner can set the Promo Code for Specific Stores or for all Stores. Free Delivery Promo code can be ON/OFF. Having this, the Customer will see that Delivery is Free but in real the Store Pays for it as part of promotion.
Location Wise Banners in Store Delivery and Service Providers Components
App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location. User will see Banner according to the Location Address in User Application Home Page Screen.
App Owner will be able to create Application’s Home Page Banner’s Specific to Target Location. User will see Banner according to the Location Address in User Application Home Page Screen.
Location Wise Push Notifications throughout the System
App Owner will be able to send Push Notification to all Users of selected Location.
App Owner will be able to send Push Notification to all Users of selected Location.
Location Wise Promo Code
App Owner will be able to create Promo code Specific to Target Location. Only Users belongs to that location can use that promo code.
App Owner will be able to create Promo code Specific to Target Location. Only Users belongs to that location can use that promo code.
Advanced and detailed Service Search in Service Provider Components
With this new Search Services, a User can Search Services based on keywords and wont have to scroll till end of screen while looking for sub Services.
With this new Search Services, a User can Search Services based on keywords and wont have to scroll till end of screen while looking for sub Services.
Cookie Consent Popup throughout the System
Cookie Consent Popup is for alerting users about the use of Cookies on your website to comply with GDPR & EU cookie Directive. You can disable it from Back End if you don't need it.
Cookie Consent Popup is for alerting users about the use of Cookies on your website to comply with GDPR & EU cookie Directive. You can disable it from Back End if you don't need it.
Using Firebase For Mobile Number Verification through the System
Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
Firebase Authentication provides backend Services to authenticate users by verifying their phone number. Using this technology, you can avoid verification of User's Phone Number that uses expensive 3rd party SMS.
SKU Code For Store Delivery Items
SKU code is added to help Store owners to identify a specific item when order is received.
SKU code is added to help Store owners to identify a specific item when order is received.