The User can login into the App by using their Mobile number.
The User can also login into the App by using Face ID / Touch ID / Social Media Accounts (Google & Facebook) / Apple Account.
After entering the Phone number, user can either enter the OTP or the alphanumeric password. App Owner will decide and set in Admin Panel Settings of what he wants in his App >> OTP or Password. OTP can be send either using Twilio or Firebase method.
User can enter alphanumeric Password. (If this is set by the Admin).
Users can login to the App using Mobile number & Social Media credentials (Facebook or Gmail). There will be multiple steps for registarion.
After entering the Phone number, User will be asked to enter the OTP or password (as set by the App owner).
User can enter his full name in order to register on the App.
User can enter his email address and proceeed ahead. Once User is successfully registered on the App, he can login and use the Apps.
The Review and Rating section present on the app of the Patient and Doctor both help both provide reviews to each other as well as provide rating to each other based on the experience of services.
User and Service Medical Expert can connect to each other via Video call.
This is the section that will enable the User to place an order from the Pharmacy Store of their choice. They will be able to see all the Pharmacy Stores that appear online on the App.
This page will allow the Pharmacy Store owners to make themselves available by sliding the Online or Offline option. When online, they can receive orders when Offline they will not be shown to the customers and thereby will not receive any orders.
The Driver can set his availability to pick and drop the order on this page. The Driver can make himself available by sliding the radio button to Online. if turned to Offline, the driver will not receive any request for delivery.
This screen allows the User to search for the Pharmacy items that they are looking for.
After the User makes selection, they can add their favorite Items to the basket.
This screen is where the user can modify or edit the Pharmacy Items placed in the cart.
There are some Medicines that require Prescription. Once those Medicines will be added in the Cart, User will have to upload the Prescription for the same.
User can upload multiple Prescriptions. User can also skip uploading prescription and can directly contact the Pharmacy Store.
User can edit/change the prescription once it is uploaded.
This screen will allow Customer to checkout and confirm the purchase. Here they can choss the option for "Delivery to your Doors" or "Take away".
Once User choose the "Deliver to your Doors", he can opt for Contactless Delivery.
The final step in the checkout screen will allow you to choose the payment method for the order.
The User is notified that his order has been placed. It also states that the order will be delivered shortly, shows the options of Call, so that he can call the Pharmacy Store and Navigate to help reach the Pharmacy Store using the Map
Once the order is placed the Pharmacy Store app immediately shows a screen where the order details are shown. The Order is presented in the NEW ORDERS section.
The User can now track their order over a Map. This page will show a flowchart with all the stages of the order right from the order being placed to it being delivered. The Map will also help locating exactly how far the order is.
Pharmacy Store can view the Order details and can confirm or decline the Order.
Once the Pharmacy Store accepts the placed order, they will be shown a screen with the bill details and a button that says “ASSIGN DRIVER”. On tapping this button, the request for pickup and delivery of the order will be sent out to the Delivery Driver.
The Delivery Driver sees the request as a notification on his screen along with a timer. The Driver must accept the order within the given time or else the request will automatically get canceled and passed on to another driver.
Note – The driver ought to accept the order within the timeframe set on the timer, failure of which would lead to the request getting sent to the next driver.
The User will now be shown that the Driver for pickup of order has been assigned. This will be shown as a progression in the flowchart on the screen of the User.
The Pharmacy Store will be notified after the Driver accepts the order. The notification will state that the Delivery executive is on his way to collect the order. This screen will continue to show the particulars of the order as well.
The Delivery Driver will be able to see the Current Task on this page. It will show the address of the place that the order has to be collected from and the address of the delivery for the order. This page also shows the options of Call, so that he can call the Pharmacy Store and Navigate to help reach the Pharmacy Store using the Map.
Driver can now reach the Pharmacy Store and pick up the order. The delivery driver will be able to see the particulars of the order so that he can pick it up without any confusion. He will then take a picture of having collected the order and update on the app as "ORDER PICKED UP".
The User can now see the status of the Driver along with an estimated time of arrival. The flowchart gets appropriately marked as per the movement of the Driver.
The Pharmacy Store too will now be able to track the exact status of the order. The Pharmacy Store will be able to see whether the order has reached the recipient or not.
After the order is picked up by him, the will now be able to see the address of the Recipient. They will also have the option of Calling the Customer for instructions and tracing the location on a map so that they can drive and reach them easily.
Once the order gets successfully delivered to the Customer's place, it is appropriately updated on the app. the order delivered icon turns green along with a time stamp for the same. The page also mentions that the order has been delivered.
Apart from that the page has 2 buttons in the bottom:
In case the driver marks the order as delivered, however, the customer hasn't received it, the User can click on this button and the admin will be notified. The ustomer can also call the Delivery driver directly by clicking this button
Note - The customer can place a call directly to the delivery driver also when they tap on this toggle.
This button is to be clicked when the customer confirms that the Pharmacy has been delivered successfully.
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Using this unique feature, you the owner of this expansive Medical Expert app can manage the notification sounds and respective ringtones of the store, the Medical Expert and the customers respectively.
The notification sounds may include the request sound for the driver and rider, notification sound for the Medical Expert including the message and notifications, notification sound for the user including the message and notification, for the store including the message and notification and finally, the VOIP based (voice over internet protocol) call.
All these sounds are already present in the solution itself. However, other sounds may be downloaded from the admin panel.