As Uber became more and more successful traditional taxi businesses started suffering. Many newspapers had headlines of the fact that taxi companies should adopt the Uber way of taxis or perish. Taxi businesses need to change the way because the modern customer does not want to wait for the taxi. He wants it to be there when he requests it. This need has had an influx of taxi dispatch software developers who are now popping out from every nook. They have cranny to accommodate the growing demand for taxi companies and modern consumers.
Developers are in the business of developing Uber like apps to bridge the technology gap between taxi companies and commuters.
Investing in the taxi dispatch software?
The taxi business has seen a rampant boom in the last few years. There are so many new taxi apps in the world in the last decade and yet the business doesn’t seem to reach any kind of saturation. The thing is, compared to the growing demand of the population; any number of apps is less. This is because one user doesn’t rely only on 1 app. a user might be using Uber as well as Hail-o!
If you are one of the millions that are considering investing in the taxi app, then you need to take note of the following points before you sign up with any software development company for your taxi app.
Does the app give a direct connection?
There was a time in history that people actually wanted to talk a customer service representative, for whatever service they required. However, that has changed. People no longer want to talk to customer service representatives; they want a hassle-free browsing experience.
The market too has evolved accordingly. A service provider has come to realize the concept of “instant gratification”. People are more aware of how fast response is more useful and accepted than a response where someone has to wait for days on end.
Perhaps people have globally shifted to app-based services rather than call based ones. Even though people have always preferred speaking to a real human for their solutions, they’d still rather go for an app than placing a phone call to a call center.
That is why you should ensure that your taxi app is user-friendly, and allows the customer to browse through the choice of drivers/taxis available and book one as and when they want it, in the comfort of their surroundings. That too by just a few taps!
Convenience and ease of use
Ensure that you taxi dispatch software is convenient. You may have had the best app designed, but it is no good if there are bugs in it, crashes constantly, spies on the users and is difficult to navigate. Such apps will die a very early death and no one wants to use them. When you get your app designed make sure that you keep the needs of the users in mind, both the drivers and the passengers and ensure that the features you have installed are easy to use by all.
Can it be used by all personal digital assistants?
Does your app function well with all the different types of technology? Remember you may have the best app but it is only good if it works on each and every equipment like tablets, laptops, mobile phones, and personal computers, to name a few.
Having a responsive design goes a long way in this. Basically, a responsive design is where one app works well on various different platforms. It adjusts itself accordingly. So, if the screen is small, the visuals adjust accordingly and if the screen is larger, more elements come across.
Frequent and regular Updates
Every day there is a change or a new invention in technology. The same will also apply to your taxi app. Even if you have the best app in the business, it will be useless if you do not keep it updated regularly. New features are being added, and some removed. Program codes are being refined. These are some of the areas that you need to ensure that your app keeps on being constantly updated so that your business moves with the times and stays successful.
A very simple example is when you open your Whatsapp messenger application; you will find that every few months it asks you to install its new version. This is mostly because Android and iOS keep updating themselves. If the apps aren’t updated, they won’t work seamlessly. What’s more, a new app will quickly become more popular than the existing one.
A strong backing
Just like behind every successful man there is a woman, behind every successful taxi dispatch software, there is a strong support team. Make sure you get your app from a vendor who will hold your hand all the way to the finishing line and beyond. Your vendor should be at the end of a phone, at all times, day or night, each day, every week, and every month throughout the year. You should be able to rely on them in case things suddenly go pear-shaped or you need some advice.
The above are the main points you should consider before deciding on the vendor/developer that will get your business. Make sure you get all your facts right before you sign on the dotted line. In fact, some developers also offer a free test drive and this is something you should take them on. By testing your app on the road, you will be able to get a feel as to how your app is running and make any changes at that time. Remember it is your taxi dispatch software and you should have the best in the business. Make sure you do get the best; don’t settle for anything less.